Feedback and Complaints
Dementia Wellington is committed to serving clients to the best of our ability. This includes welcoming positive and negative feedback on the service we provide. Complaints/concerns are viewed as an opportunity to improve our service, and all complaints, no matter when or where made or by whom, are to be regarded as serious.
Dementia Wellington will ensure that all complaints from staff, volunteers, their client group of carers, families, people with dementia and the public are heard, acknowledged and acted upon, and that the high standards of Dementia Wellington are upheld.
Verbal complaints can be made initially but if the complaint is of a serious nature it must be formalised in writing.
All complaints/concerns will be formally acknowledged, if complainant is known, within five working days of receipt. Investigations and responses must be carried our within 20 days of receipt of the complaint.
To give feedback or complaint, please contact the Chief Executive.
Phone: (04) 939 0133
Mail: Chief Executive, Dementia Wellington, 55 Hutt Road, Petone, Wellington